Policies & Payments

Policies & Health Guarantee

Locations where hedgehogs are illegal:

Arizona

California

Georgia

Hawaii

Pennsylvania

The 5 boroughs of New York City

Douglas County, Nebraska

Permits required in Maine Click here for more info.

Our hedgehogs come with a packet containing the following:

A trial supply of food

A detailed receipt

Vet form

Instructions on how to wean to a new diet

Information & tips on basic hedgehog care

Copy of our health and return policies

Guarantee:
We guarantee that all hedgehogs sold by us are in good health and free from any known and undisclosed illnesses or defects. Buyers are to have hedgehogs examined by a U.S.D.A. accredited veterinarian who is experienced with hedgehogs, within 5 calendar days of the date of purchase. In the unlikely event that a hedgehog sold by us is found to have a life-threatening congenital defect, we will replace him/her with a hedgehog of equal value as soon as one is available and once we have received the original hedgehog and documentation from the veterinarian confirming such a diagnosis. We reserve the right to a second opinion, at our expense. If a hedgehog sold by us should be diagnosed with WHS, will will replace him/her with a hedgehog of equal value as soon as one is available and once we have received supporting documentation from a U.S.D.A. accredited veterinarian confirming the diagnosis. We reserve the right to request that your veterinarian consult with Dr. Terry Spraker, DVM, Ph.D. regarding proper diagnosing of WHS.
SPECIAL NOTICE: We will not guarantee nor replace any hedgehog that has been treated with Ivermectin, regardless of whether it is topically applied, injected or administered orally. If a hedgehog is treated with Ivermectin and becomes ill or dies for any reason, our guarantee is null and void.
NOTE: It is very important for all buyers to notify the breeder when an animal dies from any condition that is known or suspected to be genetic or hereditary.
We consider failure to provide the hedgehog with the proper temperatures, 75F-85F, to be a form of abuse which will nullify this guarantee. We consider failure to offer a proper diet, consisting of LIVE insects a minimum of 3 days a week, to be a form of neglect which will nullify this guarantee. We will not replace any hedgehog that dies or becomes ill as a result of any form of neglect or abuse; including, but not limited to: the above mentioned temperature and dietary requirements, gastric/intestinal impaction from freeze dried insects, allergic reaction of any type, broken bones, internal injuries, or other signs of abuse or neglect. Unless otherwise agreed upon and stated on your receipt, our hedgehogs are sold as pets only. In the event that a hedgehog sold as a pet is bred, whether the breeding results in viable babies or not, all health guarantees will be null and void. We are not responsible for any medical expenses at any time unless it is a second opinion requested by us.

We reserve the right to refuse sale to anyone for any reason.
If a payment is sent and we (Hood Petz) later determine that the sale is not in the best interest of the hedgehog, the seller or the buyer, the payment in full will be refunded. This refund is ONLY in the event that it is our sole decision to cancel the sale.

Communication & Pick-up:
If you have placed a deposit/submitted a payment and we contact you (whether via phone or email) you are expected to respond within 3 calendar days. If you do not respond to our communication attempts, it will be assumed that you are forfeiting your deposit/payment and upon the fourth day, the hedgehog will be marked available and your deposit will be retained. For payments other than the $50 deposit amount, you will be refunded 1/2 of the payment amount unless the amount is less than $100, in which case you will be refunded the amount minus $50. Click here to visit the Deposit Page for important info. regarding pick-ups.

Visitations:
We accept visitors by appointment only. Absolutely no drop-ins. Due to the volume of visitation requests that we receive and the availability of our scheduling, we do charge a fee for the time that we spend counseling potential buyers. Our fee is currently $10.00 per 1 hour that we spend with visitors. If you purchase a hedgehog on the day of your visit, the fee will be waived. If you return at a later date to purchase a hedgehog, you will receive a $5.00 credit. We allow up to 4 individuals per meeting, so you may bring friends or family members.
NOTE: If you have small children who are rambunctious, we request that you not bring them for the appointment.

Returns:
We would like to see every animal go to a forever home but we understand that sometimes circumstances can leave some pet owners with no choice but to re-home or return their pet. Our buyers are encouraged to contact us first if they are unable to keep their hedgehog.
Our return policy is as follows:

If a hedgehog is returned to us, in good health, within 30 days of the purchase date, we will refund 50% of the purchase price, see exception.

After 30 days, no refund is given, but we will accept the hedgehog as a rescue.

EXCEPTION: If the purchase price is less than $100.00, the purchase price minus $50.00 will be given.
SPECIAL NOTE: Shipping charges and delivery fees will not be refunded. No refund will be given for any hedgehog that is returned to us injured or ill.

Waiting List:
When requesting to be added to our waiting list, the following rules apply:

If you change your mind or purchase elsewhere, we ask that you contact us immediately so that we may remove your name from the list.

When we contact you, you have 2 calendar days to respond or you will be removed from the list.

We begin accepting deposits when the litter 2 weeks of age.

We send a reminder when the litter is 2 weeks of age to let you know that a baby is available for you and that you may place a deposit.

Deposits must be placed within 2 calendar days of the reminder or you will be removed from the list.

You have the right to pass on the current litter and remain on the waiting list for the next litter if you would like.

***Breeding quality hedgehogs w/full lineage & health guarantee are available to USDA licensed breeders only***